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Technical Project Manager

About this Job

CharityEngine continues to expand its team and is currently looking to recruit a technical project manager, reporting to the Implementation Supervisor.

Our Mission is “Powering the Good to be Great” – as we facilitate and empower Non-profit fundraising initiatives through our intuitive platform that combines CRM, Forms and Event design / publishing, Email Marketing Automation, and payments processing. Our comprehensive ‘All-in-One’ technology approach is why Wounded Warrior Project and M.D. Anderson are just a few examples that rely on CharityEngine to power their fundraising solutions.

If you share in our enthusiasm and enjoy the engagement of presenting cutting edge fundraising technology solutions to a broad range of Non-Profits, and you can demonstrate the qualifications and experience outlined below, we would love to have you join our team.

Responsibilities Include:

  • Define project scope, goals, and deliverables in collaboration with Sales and Client.
  • Develop project plans, including timelines, milestones, and resource allocation.
  • Identify project risks, constraints, and dependencies.
  • Meet with clients following the sale of software packages to collect data and other information required to customize software systems.
  • Ensure the project team is aware of key deliverables and project milestones.
  • Work with implementation consultant to preform basic configuration and workflows
  • Initiate client training and work with implementation consultant to review any questions and concerns client may have after completing training and user acceptance training
  • Conduct project post-mortems to evaluate project performance and identify lessons learned.
  • Document and share project insights, best practices, and recommendations.
  • Close out projects, ensuring proper documentation, knowledge transfer, and project handover.
  • Preform implementation tasks such as configuration, testing, data migration, and troubleshooting
  • Assist Customer Support in client cases and create content for Help Center bases on new features and development release cycle.

Job Requirements:

  • Bachelor’s degree in computer science, Electrical Engineering or equivalent.
  • 2+ years working in project management, preferably in an implementation or technical role. PMP or other certifications is preferred.
  • Strong analytical and problem-solving skills.
  • Ability to plan, execute, and deliver projects on time, within budget, and meeting quality standards.
  • Excellent organizational and time management skills.
  • Ideal candidate has a strong background in software development and Software-as-a-Service systems.
  • In-depth understanding of the technology or software being implemented.
  • Ability to perform technical tasks related to the implementation, such as configuration, testing, data migration, or troubleshooting.
  • Exceptional organizational skills to manage multiple implementation projects concurrently.
  • Strong customer service orientation to understand client needs, manage expectations, and provide excellent support during the implementation phase.
  • Experience working with nonprofit organizations a plus.

About CharityEngine

We are a technology and billing solutions company that caught the nonprofit bug in 2008. That was when we saw how the technology we had built for e-commerce clients could impact the multi-channel campaign tracking and billing automation of one of the largest, fastest-growing nonprofits of the 20th century.

We are privately held and self-sustained, and we were named to the Inc. 5000 list of America's Fastest Growing Companies three times (2015, 2016, and 2017). We are proud to say we work solely in the service of nonprofits. Not a VC firm. Not an investment bank. Just nonprofits and the people who think it's cool to help change the world.

We offer comprehensive benefits that include:

  • Competitive compensation commensurate with experience
  • Paid leave (vacation/sick), along with company-paid holidays
  • Health, dental, vision, and a disability insurance
  • 401K plan
  • Free parking

Job Type: Full-time

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