Director of Client Experience

Shannon Arnold

Shannon Arnold brings more than 15 years of experience in nonprofit technology and fundraising software to her role as Director of Client Experience at CharityEngine. She works closely with nonprofit organizations to drive adoption, strengthen partnerships, and ensure clients realize meaningful value from their technology investments.
 
Prior to joining CharityEngine, Shannon held leadership roles across nonprofit CRM and fundraising platforms, where she focused on client success, implementation strategy, and aligning technology with organizational goals. She is known for translating complex systems into practical, effective solutions that support mission-driven work.
 
Shannon lives in Pittsburgh with her husband, two sons, and their puppy.
 
CharityEngine is an all-in-one nonprofit CRM and fundraising platform that helps organizations increase donor retention, grow recurring giving, streamline donor management, and raise more through connected fundraising, marketing, events, and payment processing. If you'd like to see what that could look like for your organization, book a demo below.
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