Brie Kosciuszko

Hi, I’m Brie, a happy-go-lucky support specialist from New Castle, Pennsylvania (about 45 minutes north of Pittsburgh), where I live with my husband, Cody. When I’m off the clock, you’ll usually find us diving deep into childhood nostalgia — we collect vintage toys from the ’80s and ’90s and love attending toy shows, flea markets, garage sales, and vintage toy stores. I’m also a creative, crafty soul who enjoys writing letters to my 10 pen pals and making everyday life a little more colorful.

Professionally, I’ve spent the last 10 years in a blended career of customer service + technical support, and it’s truly where I thrive. Supporting people is what I’m passionate about and being naturally upbeat and people-oriented means customer service has always come naturally to me.

Before joining my current team, I worked at Giant Eagle Help Desk, a major regional grocery chain in the Midwest and Mid-Atlantic. I supported employees and store systems across hundreds of locations, assisting with register issues, login problems, system updates, and other tech needs that keep day-to-day retail operations running smoothly.

I also worked at Armstrong Help Desk, a broadband & telecommunications provider serving PA, OH, MD, WV, and KY. At Armstrong, I handled technical support for cable, internet, and phone services, helping customers troubleshoot everything from connectivity issues to equipment installations.

Those roles sharpened my skills in troubleshooting, communication, empathy, and staying calm under pressure. They also taught me how to turn stressful issues into positive, supportive experiences — something I bring into every interaction today.

At my core, I just love helping people feel supported, understood, and genuinely taken care of — whether the problem is technical, emotional, or somewhere in between.