Wounded Warrior Project Success Story

The Warrior’s Journey: How Monthly Giving Fuels Every Step Forward

What makes someone give month after month?

For many, it’s not just generosity; it’s purpose. People want to be part of something bigger than themselves, creating a lasting impact rather than a single act of kindness.

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Monthly Giving. Enduring Purpose.

For Wounded Warrior Project (WWP), a nonprofit organization that honors and empowers post-9/11 veterans, that steady support sustains care for warriors and their families long after the battle ends. Monthly gifts help ensure those living with life-altering injuries, and the loved ones who care for them, have access to the resources, community, and compassion they need every day.

That ongoing commitment from donors is what makes stories of hope and recovery possible — stories like Erik Schei’s. Erik enlisted in the U.S. Army shortly after the September 11 attacks, following in his father’s footsteps to become a combat engineer. In 2005, during his second deployment to Iraq, a sniper’s bullet pierced his helmet and entered his brain near his right ear, a single moment that changed his and his family’s lives forever.

Photo of Erik with caption: Monthly donors keep vital programs running for warriors like Erik Schei and their caregivers.

WWP at a Glance

The compassion that drives monthly giving has helped WWP reach millions of warriors and families across the country, and over the last few years, WWP has:

Consistent giving fuels life-changing programs

How Monthly Donors Make Ongoing Care Possible

Through every challenge, the Schei family has never been alone. WWP has been by their side every step of the way, providing care, community, and hope. 

That support is made possible through WWP’s monthly giving community. Monthly donors provide consistent funding that keeps programs running and ensures warriors like Erik Schei and their caregivers receive the help they need. For the Schei family, that meant access to: 

Sustained Support Fuels WWP’s Mission

Thanks to monthly donors, Erik and his family continue to receive the care, connection, and stability they rely on today and in the years ahead. This lasting impact is no accident. It reflects WWP’s intentional approach to transparency, donor care, and trust, guided by industry best practices in monthly giving.

How WWP Brings Monthly Giving Best Practices to Life

What makes WWP’s monthly giving program so powerful is not just the consistency of the support, it’s how intentionally the organization cares for the donors behind that support. Every best practice recommended in the Nonprofit Alliance’s Sustainer Best Practices Guide is evident in WWP’s approach to monthly giving.  

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Clarity That Connects Donors to Real Impact

WWP makes giving options simple and clear on their form, helping supporters immediately understand the difference a monthly gift can make. Many donors first encounter Erik’s story through a video or written profile, and that clarity — seeing the person behind the gift — inspires them to support his journey month after month. 

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Accessible, Human Support for Donors

Strong monthly giving programs make it easy for supporters to stay connected. WWP offers multiple ways for donors to reach the team: by phone, mail, or online. That availability mirrors the dependable support WWP provides to families like Erik’s, making donors feel just as cared for as the warriors they’re helping. 

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Transparent Storytelling That Deepens Loyalty

Transparency builds confidence, and WWP excels here. Through videos and impactful stories, donors continue to follow warriors like Erik as they navigate recovery, milestones, and everyday victories. When donors read about the difference they make, or see Erik’s progress firsthand, they feel woven into his journey, a powerful best practice that strengthens commitment. 

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Warm, Consistent Gratitude

Gratitude builds loyalty among monthly donors, who are greeted with an immediate thank-you email, a thank-you gift, and ongoing updates that reinforce their impact. 

“CharityEngine helps us keep our promise to every donor — that their recurring gift will always reach the warriors who need it most.”

Paul Zimmerman  |  WWP Senior Monthly Giving Specialist

CharityEngine powers consistent monthly giving

Technology Behind the Mission

Strong monthly giving programs don’t just rely on heart; they rely on dependable technology that keeps generosity moving forward. That’s why Wounded Warrior Project partners with CharityEngine — a unified fundraising platform with deep expertise in recurring payments — to ensure gifts are collected as donors intend and put to work for the programs they care about. 

With CharityEngine, WWP can eliminate the biggest threat to recurring revenue: passive churn, the silent failures that occur when cards expire, banks decline transactions, or account numbers that change due to fraud. These interruptions happen quietly, not because donors stop giving or lose affinity, but because technology gets in the way. By eliminating those gaps, CharityEngine helps WWP achieve some of the highest collection rates in the nonprofit industry.

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Recurring Revenue Success

CharityEngine eliminates passive churn by: 

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Recovering failed payments

with AI-powered retry logic that resolves declines behind the scenes

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Automatically updating expired or replaced cards

to keep gifts active without interruption

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Reactivating lapsed payments

through automated donor communication, restoring recurring gifts before they’re lost

Small Gains. Huge Impact.

Even modest increases in the collection rate can generate millions of additional dollars each year, funding that keeps long-term programs operating, supports families like Erik’s, and ensures warriors continue to receive the care they depend on. This partnership allows WWP to stay focused on what matters most: delivering unwavering support to those who have sacrificed so much.

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Unlock Your Monthly Giving Potential

Eliminating passive churn can unlock the same powerful results for any monthly giving program, adding significant sustaining revenue to support critical services for years to come. 

Most organizations are unintentionally losing $50,000 to over $1 million each year to passive churn and gaps in their monthly giving strategy. Our online calculator makes it easy to see how much revenue you can recover with just a few simple improvements. 

Just as WWP’s approach helped sustain care for Erik and his family, any mission can achieve a similar long-term impact with a stronger, more reliable monthly giving program. 

If you’d like to strengthen your monthly giving program by increasing retention and reducing passive churn, reach out to the experts at CharityEngine.

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