CharityEngine is expanding its customer service team!
We help nonprofit fundraisers who want to fulfill their mission and influence good in the world. Our more recognizable clients include Wounded Warrior Project, Rainforest Trust, MD Anderson Cancer Center, and Food Bank of the Heartland. We’re a great group that loves working with each other and helping make an impact on the world by supporting our clients' needs around constituent management, online and offline donation processing, fundraising events, and marketing automation. We believe heartily in our company’s mission – Powering the Good to be Great. So, if this work environment matches your skillset and aspirations, CharityEngine might be an excellent choice for you!
The Customer Service team builds and maintains relationships with various clients to understand the essentials of their charitable nonprofit organization and assist clients to enable utilization of the various portions of the CharityEngine SaaS platform. This special role combines helpdesk and customer support through a unique app – CharityEngine. This position delivers technical support for the client’s day-to-day needs related to the proprietary CharityEngine system. The CSS will be responsible for maintaining agreed-upon service levels. The CSS will follow up with clients and internal teams to ensure we are providing timely problem resolution. Responsibilities will also include some training, sharing of best practices, and general operational support for clients.
Note: This position is located in our Tysons, VA office with a mixture of in-person and remote work. Effective 2024, we will be a remote work environment.
Client Service/Customer Support
Dependability & Reliability – I earn the trust of clients and co-workers; I deliver high-quality work on time and on task; I take the time to do things right; I put in the extra effort when needed.
Solution Oriented – I pragmatically find solutions to problems clients are experiencing by collaborating with management and inter-departmentally with experts that can find alternative and effective solutions to client requests.
Team player – I follow directions because my teammates depend on me; I listen and take time to empathize and understand where others are coming from.
Honesty & Integrity – I do things the right way, because that’s the right way to do anything; I treat our clients as I would want to be treated; I am proud of the way I represent myself and the company; I act with good intentions; I represent information and data accurately and completely
We are proud to be an industry-leading provider for charities and nonprofit organizations for their fundraising and donor management operations.
Our goal at CharityEngine is to power the good to be great. Our natively built, all-in-one CRM helps nonprofits enrich relationships, raise money for their missions, and broaden their impact to make the world a better place.
We do it all with an intense passion for helping nonprofits operate more effectively and efficiently. We have a genuine desire to help our nonprofit clients be as successful as possible, to help accomplish their mission.
We are a technology and billing solutions company that caught the nonprofit bug in 2008. That was when we saw how the technology we had built for e-commerce clients could impact the multi-channel campaign tracking and billing automation of one of the largest, fastest-growing nonprofits of the 20th century.
We are privately held and self-sustained, and we were named to the Inc. 5000 list of America's Fastest Growing Companies three times (2015, 2016, and 2017). We are proud to say we work solely in the service of nonprofits. Not a VC firm. Not an investment bank. Just nonprofits and the people who think it's cool to help change the world.
We offer comprehensive benefits that include:
Job Type: Full-time