Client Experience Coordinator

Job Description

CharityEngine seeks a dynamic, detail-oriented Client Experience Coordinator (CXC) to join our growing team. This is an exciting opportunity to gain expert-level experience in a fast-growing SaaS company serving the nonprofit sector.

As a CXC, you will manage a portfolio of clients, ensuring their success with our platform through renewals, upselling, and exceptional client care. Your primary goal will be to foster long-term relationships, understand client needs, and present meaningful software solutions that align with their missions.

Key Responsibilities

• Client Retention & Expansion

  Maintain strong relationships with assigned clients to ensure high retention and renewal rates.

• Upselling & Expansion

  Identify opportunities for product upgrades or service expansions based on client goals and usage patterns.

• Client Advocacy & Support

  Serve as a trusted advisor by listening to client needs, providing thoughtful solutions, and ensuring a positive experience throughout the client lifecycle.

• Solution Presentation

  Deliver clear, compelling software demos and presentations tailored to client needs, addressing any concerns or objections.

• Market & Product Knowledge

  Stay current on nonprofit industry trends, CRMs, donor management practices, and competitor offerings to provide informed recommendations.

• Travel & Events

  Attend occasional trade shows or client events across the U.S. and participate in quarterly team meetups (typically 3 days per quarter).

Requirements

• Excellent verbal and written communication
• Strong interpersonal skills and ability to build rapport with diverse clients
• Tech-savvy, with familiarity in CRMs, fundraising software, and marketing automation tools
• Passion for learning and professional development
• Highly organized, self-motivated, and accountable
• Experience in the nonprofit sector (preferred)
• Previous sales or client-facing experience (preferred but not required)
• Ability to work independently in a remote environment

About CharityEngine

We are a technology and billing solutions company that caught the nonprofit bug in 2008. That was when we saw how the technology we had built for e-commerce clients could impact the multi-channel campaign tracking and billing automation of one of the largest, fastest-growing nonprofits of the 20th century.

We are privately held and self-sustained, and we were named to the Inc. 5000 list of America's Fastest Growing Companies three times (2015, 2016, and 2017). We are proud to say we work solely in the service of nonprofits. Not a VC firm. Not an investment bank. Just nonprofits and the people who think it's cool to help change the world.

We offer comprehensive benefits that include:

• Competitive compensation commensurate with experience
• Paid leave (vacation/sick), along with company-paid holidays
• Health, dental, vision, and disability insurance
• 401K plan

Job Type: Full-time