When a donor’s credit card is about to expire, or their credit card details change, we identify the changes through the credit card networks and automatically update your records. This is one of the many reasons our clients enjoy a 98% sustainer retention rate.
Keep more of your loyal sustainers giving each month. By reducing payment disruptions, your overall monthly giving steadily rises.
Improve Donor Experience
Many donors won't respond or go through the hassle of updating their cards. Seamless and uninterrupted giving builds donor trust and satisfaction.
Contacting donors to update their information is time-consuming and inefficient. Eliminate manual outreach. No more pulling reports and contacting donors about updating their cards.
How can I get started with CharityEngine’s Automatic Credit Card Updater?
This feature is available to all CharityEngine clients utilizing our payment processing services. To get started, contact our Customer Success Team at email@example.com.
Once the Automatic Credit Card Updater is activated, what can I expect next?
Upon initial activation, the Updater will evaluate credit cards for potential changes. While you may see an initial increase in updater fees, these will normalize during the recurring updating process.
How can I track my ROI on this feature?
Clients using this feature collect more donations by reducing the number of declined transactions. Our monthly reports provide detailed metrics, showing the number of updated credit cards and the saved revenue in dollars.
An All-in-One Solution
Make it Easy to Give
Secure, convenient payment processing makes it easy to give, and you don’t have to spend time worrying about what’s happening to donations. With a collection rate that hovers around 98%, CharityEngine has the tools you need.