Prevent missed donations and improve sustainer retention with our Automatic Credit Card Updater. You will never have to worry about declined transactions due to expired or lost credit cards again.
Book a DemoWhen a donor’s credit card is about to expire, or their credit card details change, we identify the changes through the credit card networks and automatically update your records. This is one of the many reasons our clients enjoy a 98% sustainer retention rate.
Your donors won't have to lift a finger. You'll avoid awkward calls asking donors to update their cards, and you'll prevent the loss of recurring revenue.
Book a DemoKeep more of your loyal sustainers giving each month. By reducing payment disruptions, your overall monthly giving steadily rises.
Many donors won't respond or go through the hassle of updating their cards. Seamless and uninterrupted giving builds donor trust and satisfaction.
Contacting donors to update their information is time-consuming and inefficient. Eliminate manual outreach. No more pulling reports and contacting donors about updating their cards.
This feature is available to all CharityEngine clients utilizing our payment processing services. To get started, contact our Customer Success Team at success@charityengine.net.
Upon initial activation, the Updater will evaluate credit cards for potential changes. While you may see an initial increase in updater fees, these will normalize during the recurring updating process.
Clients using this feature collect more donations by reducing the number of declined transactions. Our monthly reports provide detailed metrics, showing the number of updated credit cards and the saved revenue in dollars.
Secure, convenient payment processing makes it easy to give, and you don’t have to spend time worrying about what’s happening to donations. With a collection rate that hovers around 98%, CharityEngine has the tools you need.